Complaints data

At NatWest Group we always seek fair outcomes for our customers. We are committed to meeting or exceeding expectations, but recognise that at times things can go wrong.

We welcome all feedback from our customers because it gives us a chance to put things right. We aim to deal with every complaint quickly and fairly, and to learn from our mistakes so we can improve our service.

The following data details the volume of complaints reportable to the Financial Conduct Authority (FCA) for the last 6 months.


NatWest Group banking brands

Further information

The Financial Conduct Authority publishes industry wide results every six months.

The Financial Ombudsman Service also publishes information on complaint referrals.