Read more about our aim to champion the potential of people and families at every stage of their lives.
Helping a customer buy and own a home is one of the most significant things we can do for them.
Additionally, supporting our customers if they have trouble paying can make a significant difference to their lives.
More than ever in 2021, we have stepped up to support our mortgage customers through uncertain times.
New mortgage customers
Existing mortgage customers
Home repossession is always a last resort for NatWest Group, we have a team dedicated to supporting customers in financial difficulty and find the best way to manage this with them. It is our policy to only go ahead with a repossession after all other appropriate options have been explored with the customer.
In 2021, we repossessed 192** properties, compared with 100** in 2020.
Repossessions, although increasing this year, continue to be low due to the continuation of the Covid-19 moratorium. The majority of repossessions were either vacant, or keys handed back.
(*) Within the scope of EY Assurance. See our External Assurance page for details.
** total includes both Personal & Business properties.
Read more about our aim to champion the potential of people and families at every stage of their lives.
Read more about how we aim to make our banking more accessible for all our customers.