Our values



We work together to achieve great things with our colleagues, communities and customers.

We celebrate and respect everyone’s strengths and differences and share our knowledge and experiences. 

We are committed to nurturing a fair and inclusive environment where we all feel we belong. 

How our colleague Pam brings ‘Inclusive’ to life

Pam Sheemar’s participation in her local foodbank is just one example of her passion for inclusion, and desire for a more equitable world.


We experiment and explore with relentless curiosity and broad perspectives. 

We have a passion for new ideas.

 We are courageous and creative innovators, who try new things. 

How our colleague Heather brings ‘Curious’ to life

A curious nature is paying off for Heather Hearn-Poole – and for our customers.


We act with integrity and take risks intelligently. 

We make good decisions and trust each other to do so. 

We solve problems and deliver the best outcomes. 

How our colleague Dave brings ‘Robust’ to life

Dave Bawcutt’s experience of identity fraud was a valuable reminder about the importance of robust customer protection.


We care deeply about our impact on people and the planet.  

We show empathy, build relationships in a digital world and are at our customers’ sides throughout their lives.

We act responsibly for the long-term. 

How our colleague Alex brings ‘Sustainable’ to life

From small changes at home to game-changing projects at work, Alex Tait lives and breathes sustainability – and she’s on a mission to help everyone recognise the part they can play.


We are role models for the change we want to see – guided by our Purpose.

We prioritise wellbeing and learning for ourselves and others.  

We set high standards for ourselves and others to achieve outstanding results.

How our colleague Craig brings ‘Ambitious’ to life

Craig Phillips has a vision for a better bank – and he’s doing his bit to make his ambition a reality.

Our Code

All of this comes together in Our Code.

Our Code (PDF 1893KB) is the NatWest Group Code of Conduct. Our Code sets out the behaviours that are expected when employees are living our values in their everyday work. For UBIDAC, see Our Code UBIDAC (PDF 654KB)